Are your cleaners police-checked and insured?

The short answer, plainly

Yes. Every person who walks into your home or workplace as part of Capital Coastal Cleaning is police-checked, and the business is fully insured. That isn't a line we picked because it sounds good in an ad, it's how we've run since Tyson started the business in Batemans Bay back in 2023. Our team is small and known to us, Tyson, Shanice and Lisa, so there's no rotating cast of strangers turning up at your door from week to week.

We think it's fair that you want proof rather than a promise, especially when you're handing over a key or leaving someone in your house while you're at work. So this page lays out what we actually carry, what those checks and policies mean in plain terms, and what they do and don't cover. If anything here isn't clear, ring us and ask. We would rather answer the question than have you wondering.

What being police-checked actually means

A police check, properly called a National Police Certificate, is a record of a person's disclosable criminal history pulled from the databases of every state and territory in Australia, not just New South Wales. It's the same check used across aged care, disability work and government roles. When we say our cleaners are police-checked, we mean each member of the team has been through that process so you aren't relying on a handshake and a friendly manner.

This matters more in our line of work than people often stop to think. Cleaners are in your space when you aren't. We're in empty rental properties between tenants, in council and facility buildings after hours, in the homes of NDIS participants and people on home care packages who may be elderly or vulnerable. A police check is the baseline of trust that makes all of that reasonable, and it's non-negotiable for us.

We're also happy to talk through the difference between a standard check and the working with children and NDIS worker screening that some jobs require. Those are separate clearances aimed at specific kinds of work, and where a job calls for them we make sure the right one is in place rather than waving a general check around and hoping it covers everything.

What our insurance covers, in honest terms

Being fully insured means that if something goes wrong while we're working, the cost lands on our cover rather than on you. The main piece is public liability insurance. If one of our team accidentally damages your property, say a cleaner knocks a television off a stand, cracks a glass cooktop, or floods a cabinet, our liability cover is there to deal with the repair or replacement. You aren't chasing an individual cleaner for money, you're dealing with an insured business.

The second piece protects the people doing the work. If a cleaner is injured on your site, that's covered through the proper workers arrangements, so an accident in your home or office doesn't become a problem that follows you. This is one of the quiet reasons it's risky to hire an uninsured cleaner off a community page for cash. If they hurt themselves on your stairs, the question of who pays can land squarely on the property owner.

We'll be straight about the limits too, because honest is better than vague. Insurance covers genuine accidents and damage caused by our work. It isn't a fund for pre-existing wear, for a stain that was already set into a carpet before we arrived, or for items that were already cracked or loose. That's exactly why we note the condition of things like ovens, cooktops and old fittings when we quote, so there's a shared understanding of how the place looked before we started.

Why this matters for bond cleans and rental turnovers

A lot of our work is end of lease cleaning, and being checked and insured changes how those jobs go for everyone involved. Property managers around the Eurobodalla deal with cleaners constantly, and the good agents prefer working with an insured local business because it means the final inspection is straightforward and there's recourse if anything is ever damaged during the clean. It makes you, the tenant, look organised and reliable when you hand back a property cleaned by a known, insured team.

For landlords and agents managing holiday lets and long term rentals near the water, the same logic applies in reverse. You're letting a cleaner into a property that may be empty for weeks, holding a key, working unsupervised. A police check and proper insurance are the difference between a contractor you can hand a property to and one you have to babysit. We quote bond cleans at a fixed price by the size of the place, from $450 plus GST for a one bedroom up to $850 plus GST for a four bedroom, with carpet cleaning at a flat $50 per room plus GST, and that fixed quote is backed by a business that actually carries cover, not a cash job that vanishes if something breaks.

Vulnerable clients, NDIS and home care

Some of the people we clean for are older, living with a disability, or recovering at home, and they come to us through NDIS plans and home care packages. For those clients the checks aren't a nice extra, they're the whole point. A participant or their family needs to know that the person letting themselves in to clean the bathroom has been screened and is part of a real, accountable business, not a stranger from a classified ad.

Because the same small team does this work week to week, our regular home care and NDIS clients tend to see the same familiar faces rather than a new person each visit. That continuity is its own kind of safety. People settle when they recognise who is coming, and a cleaner who knows the home notices when something is off, a fall risk, a leak, a person not quite themselves, and can flag it. We use low-tox products as standard too, which matters in homes with kids, pets, asthma or chemical sensitivities.

Where a job formally requires NDIS worker screening or a working with children clearance, we treat that as part of doing the work properly. We aren't interested in cutting corners on the one thing that gives a vulnerable client peace of mind.

How to check us yourself before you book

You don't have to take our word for any of this. Before you book, you're welcome to ask us to confirm our insurance and that the team is police-checked, and we'll happily talk you through it. A genuine local business expects that question and isn't thrown by it. If a cleaner ever gets cagey when you ask whether they're insured, that tells you something on its own.

It's also worth looking at how a business behaves over time, not just what it claims on a single page. We're open 7 days, we're based here on the coast rather than driving in from out of town, and our 5.0 rating from 110 Google reviews comes from local people who have had us in their homes, offices and rentals. Reviews from your own area are a practical way to sanity check that the people doing the work are who they say they're.

A quick word of general advice that applies to any cleaner, not just us. Be careful with cash only jobs that dodge a paper trail, get your quote and inclusions in writing, and confirm insurance before anyone starts rather than after something has gone wrong. The few minutes it takes to ask are a lot cheaper than sorting out damage with someone who turns out to carry no cover at all.

Booking with a team you can actually trust

Capital Coastal Cleaning is a proud Indigenous-owned local business based in Batemans Bay, serving the Eurobodalla coast from Durras down to Moruya. We're police-checked, fully insured and open 7 days, run by a small known team, Tyson, Shanice and Lisa, who actually do the work rather than subcontracting it out to whoever is free. Whether it's a bond clean, an office, a council or facility contract, carpet cleaning, NDIS and home care work, builders cleans, regular home cleaning, windows, lawn and yard or rubbish removal, the same standards of trust apply across the lot.

If you'd like to book or just ask a question about our checks and cover, give us a call on 0479 184 498. Tell us what you need and roughly what the property is like, and we'll give you a fixed quote up front rather than an open hourly rate. Honest pricing, a real local team you can vet, and the checks and insurance in place so that letting us in is the easy part of your day.

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