NDIS Cleaning done properly
If you have cleaning included in your NDIS plan, we make it easy. We provide regular domestic cleaning for self-managed and plan-managed participants, with the same trusted cleaner each visit wherever we can. We turn up when we say, work to your routine, and treat your home and your independence with respect. Clear invoices that match your plan line items, every time, so there is nothing for you or your plan manager to chase.
What NDIS domestic assistance actually covers
If your NDIS plan includes cleaning, what you're funding is called domestic assistance. In plain terms that's the regular household work that keeps a home clean, safe and liveable when doing it yourself is hard. For us that means kitchens wiped down and the floor mopped, the bathroom and toilet scrubbed and disinfected, surfaces dusted, floors vacuumed and mopped through the living areas and bedrooms, bins emptied, and the general weekly upkeep that stops a place sliding. It's the same domestic clean we do for any home, just set up around your plan and your routine.
We can also fold in the small things that make a real difference week to week, like changing the bed linen, a load of washing hung out or folded, and tidying so the floors are clear and safe to walk through. We agree all of that with you up front so there's no guesswork about what gets done each visit. You tell us what matters most, and that becomes the checklist.
The work we bill under NDIS domestic assistance is the house cleaning itself, set up around your plan and your routine. If you need support assistance beyond the cleaning, just let us know, because we do support work too, and our team holds disability support certification and the required training. We are always happy to talk through what you need and point you in the right direction so the right help gets sorted, and to work alongside any other supports already coming into your home.
Who this suits, and being honest about how we're set up
This works well for participants who are self-managed or plan-managed and want a steady, reliable cleaner they can trust in their home. That covers a lot of people across the Bay and down the coast: someone managing a disability or chronic condition that makes the physical work of cleaning too much, a person living independently who just needs the heavy weekly jobs taken off their plate, or a family managing a plan on behalf of someone they love and wanting a name they can rely on.
We need to be straight with you about registration, because plenty of cleaners are vague about it and that isn't how we work. We aren't a registered NDIS provider through the agency, so if your plan is agency-managed (managed directly by the NDIA), you generally can't use us, and we aren't going to pretend otherwise. If you're self-managed or plan-managed you've the freedom to choose your own providers, and that's where we fit. Give us a ring on 0479 184 498 and we'll tell you in a minute whether we're a fit for how your plan is set up.
We would rather lose the job by being honest than sign you up for something that gets knocked back when the invoice lands. If we aren't the right match for your situation we'll say so, and where we can we'll point you toward someone who is. That straight talk is the same reason our plan-managed clients stay with us: nothing surprises them, and nothing surprises their plan manager.
The same cleaner, and why that matters more for support work
For a regular house clean, having the same cleaner is a nice-to-have. For support work it's close to the whole point. Letting someone into your home every week takes trust, and that trust is built on a familiar face who knows you, knows where things go, and knows how you like things done without being told again every visit. So wherever we possibly can, we send the same person each time.
We're a small local team, so the person at your door is usually Tyson, Shanice or Lisa, the same names you'll see all through our Google reviews. We aren't a franchise sending whoever is free that day off a roster of strangers. If your regular cleaner is sick or away we'll let you know before the visit rather than just turning up with someone you've never met, and we'll brief them properly on your home and your routine so the standard doesn't drop.
Every one of our cleaners is police-checked and we carry full public liability insurance, and we're happy to show you the paperwork when you book rather than just saying it. We're respectful of your space, your privacy and your independence. We're there to make your week easier and to leave your home clean and safe, on your terms, not to take over or get in the way.
The Eurobodalla angle: salt, sand and a long coast
Cleaning a coastal home is genuinely different work, and it matters for an NDIS clean because the conditions down here put more pressure on the everyday jobs. Salt air comes off the bay and the beaches and films up glass, mirrors and shower screens faster than it would inland, so those surfaces need proper attention every visit or they go cloudy. Sandy feet track grit through the house from the moment the warm weather hits, and that sand grinds into floors and carpet and finds its way into every corner. We clean for that, because we live here too and we know what the coast does to a home.
We're based in Batemans Bay and we cover the whole Eurobodalla coast, so distance isn't a problem. We do regular NDIS and home clients right through Batehaven, Catalina, Sunshine Bay, Denhams Beach, Surfside, Long Beach, Maloneys Beach and Nelligen, out through Malua Bay, Lilli Pilli, Rosedale, Mossy Point, Broulee and Tomakin, across the river country at Nelligen and up the coast to North and South Durras near Murramarang National Park. We head down through Mogo and on to Moruya and Moruya Heads, including the homes around the hospital precinct and Vulcan Street.
Being properly local means we can hold a steady weekly or fortnightly slot for you instead of squeezing you in around a run that starts two hours away. It also means if you ring with a problem we're usually minutes, not hours, from your door. For a support that only works if it's reliable, that closeness is the quiet thing that makes it actually dependable.
How the pricing and invoicing work, in plain terms
We keep the money side simple because a confusing invoice is the fastest way to hold up your plan. NDIS domestic assistance is billed against the standard cleaning support line in your plan, the same line your plan manager already knows how to process. We give you a clear quote before we start so you know exactly what each visit costs and how it maps to your funding, and there are no surprises tacked on afterwards.
After each clean, or on whatever billing cycle suits you, we send a tidy itemised invoice with the date, the service, the hours and the amount, set out so it matches the support line cleanly. If you're plan-managed we can send it straight to your plan manager, and because it's laid out the way they expect, it goes through without a string of questions coming back. If you're self-managed, the same clear invoice is exactly what you need to claim and keep your records straight.
We don't quote prices for NDIS work on a public page, because the right number depends on the size of your home, what's on the agreed checklist and how often we come, and we'd rather give you a real figure than a made-up one. Ring us or ask for a quote and we'll walk you through it plainly, including roughly how long a visit will take, so you can see how it sits against your plan before you commit to anything.
What to expect on the day
The first visit is a bit longer because we're learning your home, not just cleaning it. We'll have a quick chat at the door about what's on the checklist, anything we should be careful around, where you keep things, and whether there are areas you'd rather we left alone. If a family member, carer or support coordinator wants to be there for that first run-through, that's completely fine and often helpful, but it isn't required.
After that, visits settle into a routine. We arrive in the window we agreed, get straight into the checklist, and work at a pace that respects your home rather than rushing. We bring all our own gear and products, so you don't need to keep anything on hand for us. Our standard range is low-tox and family and pet-safe, which we use by default because of the catchment we all live in, and because it's gentler in a home where someone may be sensitive to harsh chemicals.
Before we leave we've a look over the place with you, or leave it set up the way you like if you're out, and we're always happy to hear if you want something done differently next time. Nothing is too much trouble to adjust. If you've a pet that needs a door kept shut, a time of day that works better around your other supports, or a preference for how the kitchen is left, just tell us once and it becomes part of how we do your place.
Common problems, and how we handle them
The most common issue with any support is the no-show, the cleaner who quietly stops being reliable. We treat your slot as a fixed commitment, not a gap-filler. If something genuinely comes up and we have to move a visit, you'll hear from us in advance with a plan to make it up, not a string of silence. For a support you're budgeting through a plan, that consistency is the whole job, and it's the thing our regular clients tell us they value most.
Sometimes a home needs more than a regular clean can fairly do in the agreed time, for instance if things have built up during a stretch where cleaning wasn't possible, or after a health setback. Rather than rush it and do half a job, we'll tell you honestly that it needs a one-off bigger clean first to get on top of it, then the regular visits will hold it. We'll quote that separately and clearly so you and your plan manager can decide how to fund it.
We also see the worry, especially from families, about who exactly is coming into the home. That's a fair concern and we meet it head-on: police-checked cleaners, the same familiar face wherever we can manage it, full insurance, and paperwork we'll show you on request. If you're ever not happy with something, you tell us and we fix it, no defensiveness. Plenty of our reviews are from older clients and their families for exactly that reason, and we work hard to keep it that way.
A few things that help us help you
You don't need to clean before we arrive, that's rather the point, but a couple of small things make every visit smoother and stretch your funded hours further. If you can keep clear floors where you safely can, point us to where the bin liners, fresh linen and any products you prefer are kept, and let us know about anything fragile or precious so we work around it carefully, we spend the time cleaning rather than hunting for things.
If you've other supports coming and going, a quick heads-up about the days and times helps us pick a slot that doesn't clash, so you aren't juggling three people in the house at once. We're happy to coordinate with carers, family and support coordinators so everyone is on the same page about what we do and when. The clearer the picture we've, the better we can fit quietly into your week.
Most of all, tell us what matters to you. Some people care most about a spotless bathroom, some about clear, safe floors, some about the kitchen being properly done. There's no wrong answer, and it's your home and your plan. The more you tell us about how you like things, the more your clean becomes genuinely yours rather than a generic once-over. To get started, ring Tyson on 0479 184 498, seven days a week, and we'll set it up around you.
What's included
- Regular domestic cleaning to your routine
- Same cleaner each visit where possible
- Kitchens, bathrooms, floors and living areas
- Respectful, police-checked cleaners
- Clear invoices for your plan manager
- Flexible scheduling around your supports
How it works
Have a chat
Tell us what is in your plan and how you like things done.
Set a routine
We agree a schedule and a clear scope together.
Same cleaner where we can
Consistency and trust, visit after visit.
Easy invoicing
Tidy invoices matched to your plan line items.
Ready for a free quote?
Tell us about the job and Tyson comes back, usually within the hour, 7 days a week.
Get a quote
Who you're dealing with
Tyson and the local team
Capital Coastal Cleaning is owner-run by Tyson, who started the business here in Batemans Bay in 2023. A small, police-checked local team, the same faces each visit, and our name on every job, from Durras to Moruya.
