NDIS cleaning, run from our base right here in the Bay
Batemans Bay is where Capital Coastal Cleaning started, so when an NDIS participant or their support coordinator rings us about domestic assistance, we're usually only minutes away. That matters more than people think. A lot of the participants we help live in the units and townhouses along Beach Road and around the Promenade, or in the family homes up behind the CBD toward Hanging Rock, and being local means we can hold a regular weekly or fortnightly slot without it falling apart the moment something runs late.
We're an Indigenous-owned business with a small team you'll actually get to know. Tyson started the company in 2023, and most weeks it is Tyson, Shanice or Lisa knocking on the door. For NDIS work that consistency is the whole point. You shouldn't have to explain to a stranger every fortnight where the spare key lives, which cupboard the low-tox spray goes back in, or that the back room is off limits. We keep notes on the things that make a difference to you, and the same handful of faces means those notes actually get used rather than sitting in a system nobody reads.
Same cleaner where we can, because routine is the support
Domestic assistance under a plan is about more than a tidy house. For a lot of participants the routine itself is part of why it works. We do our best to send the same cleaner to your place each visit, so the person at your door in your unit near the Promenade is the same one who was there last fortnight and knows how you like things done. A familiar knock at a set time each week takes the worry out of having someone in your space.
With a team this size we can't promise it's the same face one hundred percent of the time, and we'll never pretend otherwise. If Lisa is on a changeover down the coast and Shanice covers your clean, you'll know in advance and they'll already be across your notes. No surprises at the door, which for some of the people we clean for is exactly what they need.
What the salt air and sand mean for your weekly clean
Living on the Clyde River and the bay looks lovely and it is, but it's hard on a home. Salt spray settles on glass and aluminium, so shower screens and window tracks in Bay homes need a proper going-over, not a quick wipe. Left alone it dries to a film that's far tougher to shift later. If your plan funds a regular clean, we build that into the routine rather than leaving it to pile up into a job that suddenly feels overwhelming.
Sandy feet are the other one. In the beachside units and the homes closer to the water, sand tracks straight onto floors and into carpet, and for some participants that underfoot grit is genuinely distressing. We keep on top of it visit by visit, vacuuming through and giving the high-traffic runs a proper go each time. The whole idea of domestic assistance is that the place stays liveable between cleans, not that we rescue it once a month.
Clear invoices that match your support line
The fastest way to make NDIS cleaning stressful is a vague invoice that the plan manager bounces back. We invoice in plain language, dated, with the address and the work itemised so it lines up with the domestic assistance support line in your plan. If you're plan-managed, we can send it straight to your plan manager. If you're self-managed, we send it to you to pay and claim. Either way you can see exactly what was done and when, with nothing left to guess at.
We work with self-managed and plan-managed participants. We aren't an agency-managed provider, so if you sit with the NDIA managing your funds we'll be upfront that we aren't the right fit, rather than tangle you in paperwork that won't get paid. Better to say that at the first phone call than three invoices later.
Police-checked, insured, and easy to have in your home
Having someone in your home regularly is a big deal, and for NDIS participants even more so. Our team is police-checked and we're fully insured. We use low-tox products as standard, which suits homes where someone is sensitive to harsh chemical smells, and it's just better in a closed-up unit on a still day by the water. We're happy to work around how you like things, whether that's a window left open while we clean or a quieter approach in a room you're using.
We're open seven days, so if a weekday doesn't suit your supports or your carer is only around on a weekend, we can work around that. We're also rated 5.0 from 110 Google reviews, which for a small local team is the bit we're proudest of. Ring Tyson on 0479 184 498 and we'll sort out a time that fits your week, not ours.
Moving on from a Bay rental, we do that too
Plenty of Batemans Bay participants rent, and the rental market here moves fast. If you're leaving a place, your domestic assistance cleaner and your end of lease cleaner can be the same crew, which saves you handing the keys to people you've never met at the worst possible time. We clean exits to the REINSW standard and back them with a bond-back guarantee, so if the agent flags the clean we come back and put it right within 72 hours, free.
Because we're based in the Bay we can usually get to an urgent exit clean before a midday handover, which is the kind of timing that turns a stressful move into a manageable one. Same trusted faces, from your weekly clean right through to handing back the keys.
Other cleaning we do in Batemans Bay
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Who you're dealing with
Tyson and the local team
Capital Coastal Cleaning is owner-run by Tyson, who started the business here in Batemans Bay in 2023. A small, police-checked local team, the same faces each visit, and our name on every job, from Durras to Moruya.
