NDIS domestic assistance, Broulee style
If you live in Broulee on an NDIS plan, the cleaning side of your support should be the easy part. We do domestic assistance funded through your plan, and we run it the way the rest of Broulee gets cleaned, which is with one regular cleaner, products that are low-tox and easy on the chest, and a team that knows the difference between a quiet permanent home and the holiday-let frenzy going on two streets over.
Broulee is a funny mix. You have the steady family streets back off the beach, and then you've the short-stay scene around Broulee Island and the surf beach that goes flat out all summer. We work both. For an NDIS household that mix actually helps you, because we're already out this way most weeks doing changeovers and regular cleans, so getting you a consistent fortnightly or weekly slot is straightforward rather than a special trip.
We're Capital Coastal Cleaning, a small Indigenous-owned local team based up in Batemans Bay. Tyson started it in 2023 and it's still just Tyson, Shanice and Lisa doing the work. We're police-checked, fully insured and open 7 days, with a 5.0 rating from 110 Google reviews. You can reach us on 0479 184 498.
Same cleaner, every visit, that we can promise
The thing most people on a plan tell us they want is the same face each time, not a roster of strangers. With a team of three that's genuinely doable in Broulee. We'll set you up with one regular cleaner who learns your home, knows where the cordless vac lives, knows you don't want the laundry touched but you do want the shower screen done properly, and knows to text before they pull into the drive.
Because Broulee sits on the same loop as Mossy Point and Tomakin for us, your regular day stays your regular day. We aren't bouncing across the whole coast to reach you, so if your usual cleaner is away, the person who covers already knows the run and we'll tell you in advance rather than just sending someone new without a word.
Sand, salt and a beach town that walks indoors
Broulee homes near the causeway and Broulee Beach cop sand and salt the same as everyone else here, and for a lot of our NDIS clients that's exactly the stuff that's hard to keep on top of yourself. Sand gets walked through the place off the beach and the surf break, it works into the carpet and along the skirting, and the salt air leaves a film on the glass and the sliding door tracks.
So domestic assistance out here isn't just a wipe-over. We give the floors proper attention, get the sand out of the carpet edges and the door runners rather than just over the top of it, and detail the glass and screens that the salt dulls. If carpets need more than a regular vacuum we can talk about a carpet clean, which is a common job for us in Broulee anyway, and we'll write it up clearly so it sits right against your plan if cleaning is what your funding covers.
If a salt-stiff slider or a sandy entry is a trip hazard or just makes the home harder to get around, tell us. That's the kind of detail a regular cleaner who knows your place picks up on, and it's half the point of having the same person each visit.
Self-managed or plan-managed, the invoice just works
We take both self-managed and plan-managed clients in Broulee. The part that trips people up is usually the paperwork, so we keep our invoices plain and clear, with the date, the address, what we did and a line that matches the support item your funding sits under. If you're self-managed you can pay and claim without squinting at it, and if you're plan-managed we send it straight to your plan manager so you never have to chase it.
No fancy portal, no jargon. If your plan manager or support coordinator needs anything worded a particular way, just let us know once and we'll set it up that way every visit from then on. We would rather get it right at the start than have you sort out a mismatched invoice later.
Fitting in around a holiday-let town
Broulee runs on a rhythm. Owners book deep cleans before the Christmas and Easter rush, and the changeovers around the island and the surf beach go non-stop through summer. For an NDIS household that can be a blessing and a nuisance, because the town gets loud and busy right when you might want your home calm and predictable.
We hold your regular slot through all of that. The holiday turnovers are a separate part of our week, and they don't get to bump your fortnightly clean. If anything, being on the road in Broulee constantly through the busy season means we're close by and easy to reach if you need to shift a visit around an appointment in the Bay or down at Moruya.
And if your own place doubles as a holiday let part of the year, which a fair few Broulee homes do, we can keep your personal domestic assistance and any guest-changeover work as two clearly separate jobs with separate invoices, so the NDIS side stays clean and only ever covers your support.
Getting started without the fuss
Easiest first step is a quick chat on 0479 184 498 about what your plan covers and what you actually want done around the house. We'll come and have a look at the place, agree what's in and what's out, and lock in a regular day that suits you and fits our Broulee run.
From there it's the same cleaner, the same day, low-tox products, a text before we arrive and a clear invoice every time. No lock-in pressure, no surprises. Just the cleaning handled so you can get on with the rest of your week.
Other cleaning we do in Broulee
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Who you're dealing with
Tyson and the local team
Capital Coastal Cleaning is owner-run by Tyson, who started the business here in Batemans Bay in 2023. A small, police-checked local team, the same faces each visit, and our name on every job, from Durras to Moruya.
