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Terms of service

The basics of working with Capital Coastal Cleaning.

Quotes & pricing

We provide a clear quote before work starts, either a fixed price for the job or our hourly rate, whichever suits the work. All prices are plus GST. If the job turns out to be substantially different from what was described, we'll talk it through and re-quote before continuing, never silently change the price.

Minimum charge on standalone jobs

Standalone smaller jobs, such as a carpet clean or a couple of hours of general cleaning booked on their own, carry a 2 hour minimum, $120 plus GST. There is no minimum when the work is part of a larger job, like carpets added to an end of lease clean.

Deposits & cancellations

No deposit is required to book, and there is no cancellation fee. If you need to cancel or reschedule, just let us know as early as you can and we'll happily rebook you. You settle the account once the work is complete.

Bond-back guarantee

Our bond-back guarantee covers the cleaning on end of lease jobs. If the agent flags anything on the cleaning, send us their report within 72 hours of the inspection and we'll come back and re-clean what was flagged, free. The guarantee covers cleaning only. It does not cover fair wear and tear, damage or repairs, stains and marks that simply won't lift, or gardens and rubbish left behind unless they were part of the quote.

Access & payment

You agree to provide safe access to the property at the agreed time. Payment is due on completion unless other terms are agreed in writing (for example, contracted commercial or NDIS/home care arrangements).

Liability

We carry public liability insurance and take care on every job. Please tell us about any delicate surfaces or items before we start.

Free, no-obligation quote

Let's get your place sorted.

Tell us the basics and Tyson will come back with a price, by the hour or fixed to suit the job, usually the same day. Or just call, a local actually answers.

📞 Call 0479 184 498

Get a callback

Just leave your name and number, that's all we need. Tyson will call you back as soon as he can, usually within the hour, 7 days. The rest is optional.

No spam. We only use your number to call you back about your clean.

Acknowledgement of Country. Capital Coastal Cleaning acknowledges the Walbunja people of the Yuin Nation, the Traditional Custodians of the land and waters of the Eurobodalla where we live and work. We pay our respects to Elders past, present and emerging.

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