Close enough to keep promises, not just make them
We run NDIS domestic assistance for people living in Surfside, the strip of homes and units on the north bank right by the bridge. Because you're only minutes from our Batemans Bay base, getting a regular cleaner to you is straightforward, and we can often slot you in same day if something comes up before a support coordinator review or a family visit. Surfside being a short hop over the bridge is the practical reason we can keep that promise rather than just make it.
This is funded cleaning under your NDIS plan, not a one-off scrub. We set up a routine that suits how you live in your place, whether that's a waterfront unit looking over the channel or one of the older homes tucked back off the water. The aim is the same flat or house staying liveable week to week, not just a tidy on the day we show up. To be upfront from the start, we're not an NDIS-registered provider. Self-managed and plan-managed participants can choose us, but agency-managed (NDIA-managed) plans generally need registered providers, so we likely can't take that work.
Built for Surfside units and waterfront flats
A lot of the NDIS work we do here's in the units and waterfront flats close to the bridge. Those places have their own quirks. The salt comes off the water and sits on the glass and the balcony doors, so the sliders get stiff and the screens grey over faster than they would a few streets back from the shore. For someone managing a disability, a heavy salted-up balcony door is a real barrier, not a cosmetic thing, so we keep the tracks clean and the glass clear as part of the regular visit.
Units also mean shared stairwells, smaller bathrooms and not much storage, so we work tight and we don't move your things around or shuffle furniture you rely on. We learn your layout once and keep it the same. If you use a walker or a chair, we keep the floors clear and the wet areas non-slip, because in a compact Surfside flat the bathroom is usually the room that matters most.
Records that stand up at a plan review
We work with both self-managed and plan-managed participants in Surfside. If you're self-managed we invoice you directly, and if you're plan-managed we send the invoice straight to your plan manager. Either way the invoice spells out the date, the hours and the address, worded so it lines up cleanly with Assistance with Daily Life (household tasks) in your plan. No vague descriptions that get an invoice bounced back. Cleaning is our standard $60 an hour plus GST, itemised on the invoice.
Keeping the paperwork tidy matters more here than people think. Surfside has a high turnover of renters, so if you're in a rental and your support coordinator or your agent ever wants to see that the place is being kept up, clear records and a consistent cleaner make that an easy conversation. We send the same plain invoice every time so there are no surprises at a plan review, and you always know exactly what the funding paid for.
Your routine, agreed once and respected
Our team is small, just Tyson, Shanice and Lisa, and everything that matters about your place, that the laundry isn't to be touched, that the spare room is off limits, gets agreed once and then respected every visit. Whoever is on the job also reads how you're doing on the day, because a clean should fit around you, not roll over you.
Being a short hop from our base helps with this. Because Surfside is right over the bridge from us, we can hold your usual time slot more reliably than for the suburbs further down the coast, and whoever comes is briefed beforehand so they walk in already knowing your routine and your layout, and the visit still feels like a familiar one.
Living near the holiday park and the short-stays
Surfside has the holiday park and a run of short-stay rentals mixed right in among the permanent homes. That changes the rhythm of the suburb over summer, with more cars, more foot traffic past your door and more sand tracked around the streets near the water. For an NDIS participant who likes things calm and predictable, we work around that by keeping your visit at the same time each week so your routine doesn't get swallowed by the busy season around you.
It also means we're in Surfside a lot anyway, running changeovers for the holiday lets near you. So our cleaners know the streets, know the parking by the bridge and the park, and aren't turning up late because they got lost looking for your block.
Low-tox by default in a closed-up unit
Everyone on the team is police-checked and holds a Working With Children Check, and we're fully insured, which matters when someone is coming into your home on a regular basis. We use low-tox products, which is worth knowing if you've breathing sensitivities or share a small Surfside unit where strong cleaning smells hang around in the closed-up rooms near the water.
We're a local Indigenous-owned business, started here in 2023, open seven days, with a 5.0 rating across more than a hundred Google reviews. If you want to talk through how NDIS domestic assistance would work for your place in Surfside, give us a call on 0479 184 498 and we'll set up a routine that fits your plan.
Other cleaning we do in Surfside
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Who you're dealing with
Tyson and the local team
Capital Coastal Cleaning is owner-run by Tyson, who started the business here in Batemans Bay in 2023. A small, police-checked local team, the same faces each visit, and our name on every job, from Durras to Moruya.
