Do you bring your own products, and are they eco-friendly?

Yes, we bring everything, and yes, it's low-tox

The short answer is that you don't need to supply a thing. We turn up with our own products, cloths, mops, vacuums and gear for every job, whether it's a regular home clean, a bond clean, an office or a carpet clean. You aren't expected to have a cupboard full of sprays ready, and you aren't charged a hire fee for us bringing our own kit. It comes with the quote.

On the eco side, we use low-tox products as our standard, not as an upgrade you have to ask for. That means cleaners chosen to do the job properly while going easier on the people in the home, on pets, and on the coastal environment we all live in. We're honest about the wording here. We say low-tox rather than throwing around big claims, because that's what we can stand behind. The products we reach for first are gentler and lower in the harsh fumes you get with old-school supermarket chemicals, and we keep the heavy stuff for the few jobs that genuinely need it.

What low-tox actually means in our van

Low-tox is a phrase that gets thrown around a lot, so here's what it means in practice when we clean your place. It means we lean on products that break down grime without filling the room with a chemical haze, the kind that leaves your eyes stinging and the windows shut for an hour afterwards. It means microfibre and hot water do a lot of the lifting, because good cloths and proper technique cut down how much product you need in the first place.

It doesn't mean we only ever use vinegar and bicarb and hope for the best. Some jobs need a real cleaning agent to be safe and to actually work. A toilet, a mouldy shower, a greasy oven and a bin store aren't places to get precious about it. What we do is match the product to the surface, use the gentlest thing that will do the job, and only step up to something stronger where it's needed, like a proper disinfectant in a bathroom or a degreaser on a range hood. We would rather be straight with you about that than pretend everything we use is good enough to drink.

Why this matters more on the coast than people think

Living on the Eurobodalla coast from Durras down to Moruya, a lot of homes are small, closed up over winter, or holiday lets that get cleaned hard between guests with the doors shut. Strong chemicals hang around in a space like that. Low-tox products and good ventilation mean the place smells clean because it's clean, not because it has been fogged with something you can taste on your tongue an hour later.

It also matters for what runs off and where it ends up. We're cleaning a few hundred metres from creeks, estuaries and the beach in plenty of suburbs around the Bay. Tipping harsh cleaners down a laundry tub or an outside drain isn't something we're comfortable with when we live and raise families here too. Using gentler products and the right amount, rather than drowning a surface in chemical, is part of cleaning a coastal town the way it should be done.

And the salt and sand that get into everything here don't need a nuclear product to shift. They need the right method, hot water, the right cloth, and someone who knows to flush a window track out rather than smear it. The work does the lifting, so the chemical doesn't have to.

If someone in the home has asthma, allergies, kids or pets

This is the question we get asked most about products, and it's a fair one. Low-tox is genuinely kinder around little kids crawling on floors, around dogs and cats that lick their paws, and around anyone in the house with asthma or sensitive skin who reacts to strong fragrances and fumes. A lot of families and home care clients come to us for exactly this reason, because the last cleaner left the place smelling like a swimming pool.

Tell us up front if anyone has a specific allergy, a fragrance sensitivity, or a product they react badly to. We can adjust what we use in your home, leave certain rooms extra ventilated, or skip a product entirely and do that surface a different way. This matters a lot for our NDIS and home care package clients, where the person we're cleaning for is often home during the clean and may be more sensitive than most. We would rather you mention it before we start than discover it the hard way.

We're also police-checked and fully insured, which is worth knowing if you're inviting us into a home where someone is vulnerable or where children are around. The products are one part of cleaning safely. Who we send and how we behave in your home is the other part.

The few jobs where we use stronger gear, and why

Being honest about products means being honest about the exceptions. A bond clean held to the REINSW exit standard sometimes needs more grunt than a weekly tidy. An oven that hasn't been touched in two years, a shower with set-in soap scum and mould in the grout, or a rental that has copped years of coastal living can need a proper oven cleaner, a mould treatment or a lime and salt descaler to pass an agent's inspection. The bond-back guarantee depends on the place actually meeting the standard, so we won't pretend a gentle spray clears two years of baked-on grease.

Carpet cleaning is its own thing again. We use deep carpet cleaning with the right solution for the stain and fibre, which lifts dirt and odour properly rather than just wetting the carpet and hoping. Carpet clean is a flat $50 per room plus GST, with no minimum when the carpet is part of an end of lease clean (a standalone carpet job has a 2 hour minimum, $120 plus GST). A bond clean is a fixed price by size, from $450 plus GST for a one bedroom up to $850 plus GST for a four bedroom, depending on condition. Where we use a stronger product, we use it on the spot that needs it, ventilate properly, and rinse or wipe down so nothing harsh is left sitting behind for you to live with afterwards.

The principle is the same across every service, from offices and facility work to builders cleans and rubbish removal. Use the gentlest thing that does the job, step up only where the job demands it, and never leave a surface coated in something you wouldn't want your own family touching.

How to book, and who is turning up

Capital Coastal Cleaning is a proud Indigenous-owned local business based in Batemans Bay, started in 2023 by owner Tyson and run day to day by Tyson, Shanice and Lisa. We're police-checked, fully insured, use low-tox products as standard, and we're open 7 days. Our 5.0 rating from 110 Google reviews comes from real local jobs, including plenty of homes where the products mattered to the people living there.

To get a quote, give us a call on 0479 184 498. Tell us what you need cleaned, the number of bedrooms and bathrooms if it's a home, and anything we should know about allergies, pets, or someone sensitive in the house. We quote a fixed price up front rather than charging by the hour, so you know the number before we start and it doesn't climb on the day.

We bring the products, the gear and the team, we use the gentlest things that will do the job, and we're straight with you when a particular clean needs something stronger. That's the honest version of yes, we bring our own products, and yes, they're kinder than most.

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